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Wanaka River Journeys

Explore our featured case studies of our tour and activity operator clients who have utilised the power of RTBS, an efficient operational system, to make more sales and save on admin time.

RTBS has been hugely beneficial to our business, proved time and again invaluable to us, the stunning presentation of this was far superior to anything else on the market and still is.

Brent and Sue Pihama
Wanaka River Journeys

Rating: 5/5
Partnering Since: 10 years

The Challenge 

Our partnership with RTBS has been hugely beneficial to our business. Back in the early days the “Black Book” proved time and again invaluable to us, the stunning presentation of this was far superior to anything else on the market and still is. I remember the excitement just days after our first publication; a family of 10 adults booked via reception. This, our first advertisement turned to gold for us and remains today one of the very few print runs we invest in.

I always enjoyed the visits by David (and more recently Blair) with news of the incredible RTBS system which was being developed by his team... and then it WAS. And it was exactly as good as David had described.

Initially I used this solely as a live booking system for my website, then 2 years ago began using RTBS as my entire booking system which was life changing and time saving; the always at fingertips help from clever ladies Becky & Dot, made this transition seamless.

This summer was yet another break-through for us, using the agent network for live bookings from local accommodation providers and the i-SITE.

Lake Wanaka i-SITE is one of the busiest in the country, for the i-SITE staff to book us live has been a 2-fold bonus. For them, a quicker turnaround of clients, for us it has saved on hundreds of phone calls. The txt alert is perfect and being able to remotely change availability or any number of parameters is awesome; up to date payment gateways, xero interface (haven’t quite taken the plunge with that yet but started using xero in preparation), all brilliant.

More Case Studies

Lake Wanaka i-SITE is one of the busiest in the country, for the i-SITE staff to book us live has been a 2-fold bonus. For them, a quicker turnaround of clients, for us it has saved on hundreds of phone calls.

Read Case Study

CASE STUDY

Kaituna Cascades

The nature of our business is relatively high volume and mostly last minute online bookings, and as the name suggests – the Real time booking system keeps everything up to date “real time” and makes day to day running of the business smooth and simple!

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